Plumas County Behavioral Health Grievances and Appeal Process
Grievance is an expression of dissatisfaction about any matter other than an Action
- A consumer may submit a grievance orally or in writing to any of our front desk staff
- The consumer will receive a written resolution within 90 days
Download a Grievance/Appeal form
You may report any problem or concern about the behavioral health services you receive here at any time, verbally or in writing.
- Grievance forms and self-addressed envelopes are provided in the lobby for your use. Please direct all correspondence to Jessica McGill, Quality Assurance & Compliance Officer, Plumas County Behavioral Health, 270 County Hospital Road, Suite 109, Quincy CA 95971, telephone 530-283-6370.
- A grievance is a concern about any aspect of your mental health services.
- An appeal is a request for a review of a decision that was made.
- An expedited appeal may be requested in certain circumstances as defined by law.
- A State Fair Hearing is an independent review conducted by the California Department of Health Services if you feel your grievance or appeal, was unsatisfactorily resolved.
- For complete information on Plumas County's Grievance and Appeal process, see pages 47- 54 in the Guide to Medical Mental Health Services booklet (you may also request a copy from a staff member).
Staff can help you with this problem-resolution process. You may also ask the Patients’ Rights Advocate to assist you:
The Smithwaters Group 1-800-970-5816 email@example.com
You also have the right to -
- Authorize another person to act on your behalf.
- Select a provider as your representative in the appeal process.
- Identify a staff person or other individual to assist, with the grievance and appeal processes.
- Not be subjected to discrimination or any other penalty for filing a grievance or appeal.
- Identify a staff person or other individual to provide information regarding the status of your grievance or appeal.
- File a grievance or appeal verbally.
If you need this notice and/or other documents from the Plan in an alternative communication format such as large font, Braille, or an electronic format, or, if you would like help reading the material, please contact Plumas County Behavioral Health by calling (530) 283-6307 or (800)757-7898.
For Mental Health Services, Clients are encouraged to discuss issues regarding their mental health treatment services with their provider. Each client has the right to file a complaint if they feel they have been treated unfairly by any Mental Health provider.
Complaints for professionally licensed staff should be directed to:
The Board of Behavioral Sciences
You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.
*The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, licensed educational psychologists, clinical social workers, or professional clinical counselors).
Complaints regarding interns and all PCBH staff should be directed to the PCBH grievance process by contacting the PCBH Quality Improvement and Compliance Manager directly at
1-800-757-7898 or by mail at:
270 County Hospital Rd Suite 109
Quincy, CA 95971
For Substance Use Services(SUD), Clients are encouraged to discuss issues regarding their substance use treatment services with their provider. Each client has the right to file a complaint if they feel they have been treated unfairly by any SUD provider or have concerns about the facility. Complaints should be directed to:
Department of Health Care Services
Substance Use Disorder Services
Attention: Compliant Coordinator
P.O. Box 997413, MS#2601
Sacramento, CA 95899-7413
Telephone: 1-916-322-2911 or
Toll Free: 1-877-685-8333